Data Collection & Use Policy

If you have any general questions or concerns about this Policy, you can also email us at: support@metapcs.com.

If we decide at any time to change this Policy, we will revise the effective revision date posted at the top of this Policy and we will also notify you by posting a notice of the change prominently on our home page (we may also elect to notify you upon the next time you log-in to access this Website after the effective date of the change(s)). Failure to opt-out after receiving notice and following the opt-out instructions contained in the notice shall be deemed to be your assent to any such changes.

We may collect, use, store and transfer different kinds of personal and non-identifying data about you which we have grouped together follows:

Identity Data includes first name, last name, username or similar identifier, billing address, delivery address, email address and telephone numbers.

Financial Data includes bank account and payment card details.

Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.

Technical Data includes internet protocol (IP) address, your login data, your browser type and version, time zone setting and location, your browser plug-in types and versions, your operating system and platform and other technology on the devices you use to access this website.When you access our Website, we may collect and store through our host provider certain data sent automatically by your browser using standard web server logs and automatic data collection tools such as cookies and web beacons. Your IP addressmay tell us your general location information such as your country and sometimes your city, state and/or zip code. We also may determine what technology is available through your browser in order to provide you with the most appropriate version of any of our web pages.

Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.

Usage Data includes information about how you use our website, including the pages you view, the date and time you access any pages on our Website, the duration you spend on each page or portion of our Website, the links you click on, the features of this Website you access, to determine whether you are a new vs. repeat visitor, and in order to monitor your interactions with any video or other content that you access on this Website.

Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:

a)create an account on our website when you purchase our products;
b) request marketing to be sent to you;
c) enter a promotion or survey;
d) interact with our live sales chat feature;
e) give us feedback or any other direct communication by you.

Automated technologies or interactions . As you interact with our website, we may automatically collect Technical Dataabout your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. Please see our section on Cookies for further details.

Third parties or publicly available sources . We may receive personal data about you from various third parties and public sources as set forth below:
Technical Data from the following parties:

a) analytics providers such as Google;
b) advertising networks; and
c) search information providers.
Contact, Financial and Transaction Data from providers of technical, payment and delivery services.
Identity Data from data brokers or aggregators.
Identity Data from publicly availably sources.

We use cookies, web beacons and other automatic data collection tools in the operation of this Website. Cookies and similar collection tools are files with a small amount of data, which includes a unique identifier. Cookies are sent to your browser from a website and transferred to your device when you log in. Visiting the login page while not authenticated, or visiting pages that don’t require login, like shared reports, does not set cookies. We reserve the right to monitor your use of this Website and track you as described in this Cookies policy by the use of any automatic data collection tools at all times and you consent to the use of these tools when you use and access our Website.

We use both “persistent cookies” that remain on your device for the period of time specified in the cookie (these cookies are activated each time you visit our Website), and “session cookies,” which allows us to track your actions on this Website during a browser session.

The cookies and tracking technologies that may be used on this Website can be broadly divided into the following categories:

Necessary cookies help make our Website usable by enabling basic functions like page navigation and enables users to log-in and authenticates a user, or in order to store specific user preferences and settings.

Statistic cookies helps us understand how visitors interact with this website by collecting and reporting information anonymously.
Marketing cookies are used on this Website to track visitors across different websites.

I. First-Party Cookies/Tracking Use:

A.Website Use . We use cookies to collect your Usage Information. This is done primarily for website traffic and general user analysis purposes. We also do this to help measure and research the effectiveness of the features contained on this Website.

B. Analytics Services . We may use third party web analytics services, such as Google Analytics, in order to collect information about your use of this Website. We pass a “first party cookie” onto your browser directly from our Website when we use Google Analytics. You may opt-out of Google Analytics by using Google’s Browser Add-on at https://tools.google.com/dlpage/gaoptout.

C. User Preferences. We use automatic data collection tools to identify and recognize your browser as a previous visitor to our Website and save and remember any user preferences that may have been set during a previous visit. We store specific user preferences and settings on this Website and/or similar session identifiers to help you navigate and access certain features on this Website.

D. Email Retargeting . We may also use tools that help us understand whether users read email messages and/or click on links contained within those messages or newsletters so that we can deliver relevant content or product offers.Through the use of unique identifiers contained in the URL of tools such as web beacons, we are able to record the exact time that you read our emails, as well as your IP address. Some emails and web pages may refer to content on another server rather than including the content directly. Requests to the server to send the additional content typically includes the IP address of the requesting computer, the time the content was requested, the type of web browser that made the request and the existence of cookies previously set by that server, which may be linked to a unique tracking “token”.

E. Retargeted Advertising/Ad Networks : We may place ads on third party websites belonging to any of our cross-marketing partners, affiliates or advertising partners, etc. targeted to you and we collect and store information regarding which of these websites you visit by using cookies and similar detection tools that identify you uniquely. When we use cookies, these cookies contain a unique identification number that allows our advertising partners/network to recognize your computer and correlate the computer to your online activity within the network. When you visit a website within our advertising network, the advertising network may set a new cookie in your browser or automatically receive a previously set cookie from your computer’s browser. The advertising network then may add information about your web browsing activities within the network to information already collected via the cookie, and may use such information to serve online advertisements that are targeted to your interests, based on your browsing history.

II. Third-Party Cookies/Tracking Use:

A. Google AdSense& DoubleClick DART Cookie . We participate in Google AdSense and your UsageData is shared with the Adwords advertising network by using the DoubleClick DART cookie, which is a third party cookie used by Google.When you visit a partner’s website and either view or click on an ad, a cookie may be dropped on your browser. The data gathered from these cookies will be used to help better serve and manage ads on the publisher’s site(s) and across the web. When the cookie is set on your browser, it allows Google to gather information about your browser’s interaction with a given ad.To opt-out of this use, please visit https://support.google.com/ads/answer/2662922?hl=en. You can also opt out of some, but not all, of these cookies in one location at the Network Advertising Initiative opt-out website at www.networkadvertising.org/managing/opt_out.asp.

B. Google Analytics Advertising. We also participate in any and all of the following Google Analytics Advertising Features provided by Google: Google Analytics, Google Display Network Impression Reporting, the DoubleClick Campaign Manager integration, and Google Analytics Demographics and Interest Reporting. These features use first party cookies (such as the Google Analytics cookie) for connecting the tracking activity performed by Google Analytics and its cookies with the AdSense advertising network using the DoubleClick cookie. We may share your Usage Informationthat we may collect from time to time from your use on this Website. In order to opt-out, please visithttps://support.google.com/ads/answer/2662922?hl=en. You may opt-out of the Google Analytics service by using Google’s Browser Add-on available at https://tools.google.com/dlpage/gaoptout.

C. Advertising Networks : When you visit a website within our advertising network, thatparticipating website may set a new cookie in your browser or automatically receive a previously set cookie from your computer’s browser. The advertising network then may add information about your web browsing activities within the network to information already collected via the cookie and may use such information to serve online advertisements that are targeted to your interests, based on your browsing history.These third-parties collect/use a unique ID that identifies your device during your return visits to this Website and across websites that are part of the same ad network in order to show you targeted ads on our ad network and/or to personalize content to show you. This data is sometimes used by these third parties to categorize your interests and demographic profiles in terms of resales for targeted marketing to you. In addition, some third-party advertising partners gather your purchase details, website navigation, IP address, geographical location data, websites you visit and what ads you click across these sites. Unique device IDs may include your Apple IDFA or your Android Advertising ID (GAID). This data may be combined by such parties with psychographic, demographical and geographical data collected from your use of other websites in order to personalize content and ads and customer communications to you on participating ad network third-party websites.

If you do not want us to track your information on such third party websites in order to show you targeted ads, you can send an email request to support@metapcs.com withthe words “Tracking Targeted Ad Opt-out” in the subject line and specifically request to opt-out of our sharing of this information to these third parties. Please note that this will opt you out of receiving any targeted ads from us and any other participating advertising partners, affiliates, etc. part of the same ad network. If you opt out, you will continue to receive general advertising from us on our Website only, but not targeted to you.

The Self-Regulatory Program for Online Behavioral Advertising program provides consumers with the ability to opt-out of having their online behavior recorded and used for advertising purposes. To opt out of having your online behavior collected for behavioral advertising purposes as provided by our third vendors, please visit https://app.adroll.com/optout.

The Digital Advertising Alliance also offers a tool for opting out of the collection of cross-app data on a mobile device for interest-based advertising. To exercise choice for companies participating in this tool, please download the AppChoices app.

III. How To Manage Cookies

You can block our cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies), you will not be able to use our Website in any meaningful manner as intended. Your Internet browser allows you to change your cookie settings in the ‘options’ or ‘preferences’ menu of your browser.Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon as you visit our Website. If you wish to withdraw your consent at any time, you will need to delete your cookies using your internet browser settings.

For further information about cookies and how to disable them please go to: www.aboutcookies.org or www.allaboutcookies.org.

Also you can refer to these detailed instructions specific to your browser application used:

• Chrome – https://support.google.com/accounts/answer/61416?hl=en
• Firefox – https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
• Internet Explorer -http://windows.microsoft.com/en-us/internet-explorer/delete-manage-cookies#ie=ie-11
• Opera – http://www.opera.com/help/tutorials/security/privacy/
• Safari – http://support.apple.com/kb/ph11913

We intend to comply with the requirements of the CAN-SPAM Act (15 U.S.C. Sec. 7701 et. seq.) at all times. We do not engage in sending any unsolicited SPAM or junk mail of any kind including sending out any email communications in bulk or by a single mailing to anyone. However, if You have subscribed to receive any materials or services from us and have provided your email through this Website, You may receive promotional emails regarding upcoming product offers, sales, contests, etc. from us. We do not consider such communications to be unsolicited SPAM.We directly use the e-mail address provided by You to send periodic promotional emails about any of our related products.

You can opt-out of receiving any promotional or marketing email we send at any time by either clicking “unsubscribe” in the body of the email communication and following the opt-out procedure contained in the email, or by sending an email to support@metapcs.com and requesting to opt-out of receiving such communications. This does not apply to any transactional based emails sent by us including proof of purchases and subscriptions or any communications in connection with the same.

We do not directly share or sell any Identity Data or any non-aggregated Transaction Data, Profile Data or any other category of data that we collect in connection with any Identity Data that may be linked to you specifically with any advertising agencies, direct marketers, lead generation companies or ad networks. We make every effort to respect the your privacy and purchase history data and we will never sell, license or disclose any data, by itself, or bundled with any Website use information, or other information you provide directly, or that we collect automatically, to any third parties, for any purpose not expressly set forth in this Policy without your prior express written consent.

We may disclose certain Identity Data if i) requested via a subpoena, court order, or local, state, federal or international law enforcement request to release any such information; or ii) in order to investigate and help prevent security threats, fraud or other malicious activity; or iii) to protect our rights or protect our property, or any of the rights of our customers or other third parties.

When you visit this Website, submit posts on our forums or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. You agree that all agreements, notices and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. All posts submitted by you on the forums of this Website shall not be treated as confidential and shall be deemed to be accessible to the general public. You should not transmit any information in your posts that you intend only the intended recipient(s) to read. Notice is hereby given that all messages or electronic data transmitted onto this Website can and may be read by us, regardless of whether we are the intended recipient of any such message(s).

Whenever Identity Data is collected from you from a country other than the country where our servers are located, your communications with us may result in transferring your personal data across international borders. You understand that we may transfer your Identity Datain the United States and other countries, which may have different data protection laws than those in the country you reside.

Our Website has collected the following categories of personal data from visitors including California residents within the last twelve (12) months:

A. Identifiers. A real name, Internet Protocol address, email address, mobile telephone numberor other similar identifiers.

B. Internet or other similar network activity .Browsing history, search history, information on visitor interaction with a website, application, or advertisement.

• Directly from you when you create a user account and register when you purchase any products from us, when you use our live chat feature or when you opt-in to receive more information about our products.
• Indirectly from you through our use of cookies to automatically track your website use across and your interaction with any of third-party websites part of our ad network.

We may use, or disclose the personal information we collect for one or more of the following business purposes:

• To fulfill or meet the reason you provided the information.
• To provide you with support and to respond to your inquiries, including to investigate and address your concerns and monitor and improve our responses.
• To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.
• As described to you when collecting your personal information or as otherwise set forth in the CCPA.
• To customize, tailor and present our Website and its content to you.
• To provide you with information, products, or services that you request from us.
• To notify you about changes to our Website or any third-party products or services we offer or provide to you through this Website.
• To offer similar products and/or services to you in the future.

We may share your personal information with the following categories of third parties:

• Vendors who provide automated email marketing campaign and promotions technology;
• Vendors who provide metrics, trends data and analytics reports;
• Vendors who provide third-party financing services for your purchases;
• Vendors who provide payment processing services;
• Vendors who provide fraud protection technology.

Business Purpose Disclosure

In the preceding twelve (12) months, we have disclosed personal information for the following business purposes:

• Performing services on behalf of our business, including facilitating any transactions with you, verifying your information, providing analytic services, or providing similar services on behalf of our business.

Sales of Personal Information

In the preceding twelve (12) months, we have not directly sold any personal information.

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HOW WE PROTECT DATA

We take the security of your data very seriously. All traffic between your browser and our servers is encrypted during transmission using Secure Sockets Layer (SSL) encryption. However, we make no guarantee, warranty or representation that any information provided through this Website will remain secure at all times from any illegal or unauthorized access of any data including any Identity Databy third parties. We will report any unauthorized access to your information promptly upon discovery, and we will use our best efforts to remedy any security vulnerability that contributed to unauthorized access.

Information Storage And International Transfer

Any Identity Dataand all other information that we collect on this Website will be stored and processed in our servers located in the United States. If you reside outside the United States, you consent to the collection, transfer, storage, and processing of any information from your country to the United States.

How to View Your Identity Data

You can request any Identity Data at any time by emailing us at support@metapcs.com.

Successors

Upon any acquisition, merger, sale or other change of control of our business/organization, we reserve the right to transfer any Identity Data you have submitted to this Website as part of the property owned by us to our successor resulting from such merger, acquisition, sale, etc. In the event of our bankruptcy, insolvency, reorganization, receivership, or assignment for the benefit of creditors, or the application of laws or equitable principles affecting creditors’ rights generally, We reserve the right to transfer your Identity Data to protect any of our rights or as required by law.